Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"cc34cb310cd5202d43b2c51bd7e0ecbe425f2c2d_lout","branding":{"id":"5","key":"helpdesk","name":"PSD IT/BA Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0074a8","headerLinkHoverBGColor":"#0074a8","headerBadgeColor":"#0074a8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c9e12af6-cfd4-4c77-a221-e652421e6bd3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDA2OGU3Ni0xNDllLTQ1MjgtOGFmNi00Mjc3MTkxMmI2YzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5ZTEyYWY2LWNmZDQtNGM3Ny1hMjIxLWU2NTI0MjFlNmJkMyI6WyJyZWFkIl19LCJleHAiOjE3OTE5NzYyODIsIm5iZiI6MTc5MTk3NTY4Mn0.SgbzFKTUxrKolb3i4ouKmMgsS7UUhWoPyue9u6zcUo4&client=80068e76-149e-4528-8af6-42771912b6c3&mode=fit","logoId":"c9e12af6-cfd4-4c77-a221-e652421e6bd3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"de-DE":{"helpCenterTitle":"Willkommen beim Help Center","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#008bcb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cfa126c3-3a10-4391-902a-cca2eb38f142/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDA2OGU3Ni0xNDllLTQ1MjgtOGFmNi00Mjc3MTkxMmI2YzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmYTEyNmMzLTNhMTAtNDM5MS05MDJhLWNjYTJlYjM4ZjE0MiI6WyJyZWFkIl19LCJleHAiOjE3OTE5NzYyODIsIm5iZiI6MTc5MTk3NTY4Mn0._zFOSWG53sTFVcf6Z6AXM-4SnROKmCvYoe2-KsFXaT0&client=80068e76-149e-4528-8af6-42771912b6c3&height=300&mode=fit","bannerMediaApiFileId":"cfa126c3-3a10-4391-902a-cca2eb38f142","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"helpdesk","projectId":10256,"serviceDeskId":5,"name":"PSD IT/BA Support","description":"<p>Raise a request about the topics IT, BA (SAP, Camos, Vault), Jira etc.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"37","name":"BA help","descriptionHtml":"<p>Would you like to discuss the subject on the phone? Call us on +39 0472 979 111</p>","callToAction":"BA help","introHtml":"<p>Get assistance for general BA problems and questions.</p>","icon":10491,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[30],"key":""},{"id":"139","name":"ERGO - TopHaus","descriptionHtml":"","callToAction":"ERGO - TopHaus","introHtml":"<p>Get assistance for ERGO / TopHaus problems and questions.</p>","icon":10469,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[30],"key":""},{"id":"39","name":"IT help","descriptionHtml":"<p>Would you like to discuss the subject on the phone? Call us on +39 0472 979 111</p>","callToAction":"IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10467,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[30],"key":""},{"id":"54","name":"Jira","descriptionHtml":"","callToAction":"Jira","introHtml":"<p>Get assistance for general Jira problems and questions.</p>","icon":10473,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[30],"key":""},{"id":"92","name":"CAD VAULT","descriptionHtml":"","callToAction":"CAD VAULT","introHtml":"","icon":10479,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"3439","name":"Client-Installation","descriptionHtml":"","callToAction":"Client-Installation","introHtml":"","icon":10627,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""},{"id":"34","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"55","name":"HR CO","descriptionHtml":"","callToAction":"HR CO","introHtml":"<p>Get assistance for general SAP HR CO problems and questions.</p>","icon":10510,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"105","name":"Purchasing","descriptionHtml":"","callToAction":"Purchasing","introHtml":"","icon":10496,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"3505","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":10511,"iconUrl":"https://progress-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"IT/BA"}],"orderMapping":{"12":[54],"30":[37,39,54,139]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"48626318-cba1-3aa9-b880-9262316e61a8","appLinkName":"","appLinkUrl":"","spaceKey":"PROGRESSGROUP","spaceName":"PROGRESS GROUP Wiki","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HELPDESK","serviceDeskId":5,"kbLinkDomainURLs":["https://progress-group.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDA2OGU3Ni0xNDllLTQ1MjgtOGFmNi00Mjc3MTkxMmI2YzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTYxNTU1ODI2MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxOTc2ODgyLCJuYmYiOjE3OTE5NzU2ODIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.QyjPsNzAa3qPBxdbXSAP9XfHQZ-Ea4KR3P6r7DDrgJY","targetCollection":"upload-user-collection--615558260","endpointUrl":"https://api.media.atlassian.com","clientId":"80068e76-149e-4528-8af6-42771912b6c3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://progress-group.atlassian.net/wiki","kbLinkDomainURLs":["https://progress-group.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"appName\":\"\",\n \"connectToForgeMigration\": {\n \"defined\": true,\n \"willMigrateToForgeBeforeEOS\": \"YES\",\n \"migrationGuideUrl\": \"https://support.appfire.com/page/forge-migration\"\n },\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=5&location=footer&xdm_e=https%3A%2F%2Fprogress-group.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmMDdiYWM1MjM0NDkxYzM1ZGZhZmIyNTBhYmFiZGQ5MjY4ZDNhZDM5MmFkY2RjMGVhNWViMDMxYTg4Yjc3NzlhIiwiaXNzIjoiMDNlMDAyMjItZTliNy0zNWIxLTgxNGUtZTAwZjI0MTJiNDdmIiwiY29udGV4dCI6e30sImV4cCI6MTc5MTk3NjU4MiwiaWF0IjoxNzkxOTc1NjgyfQ.wlWmDgkZ2JpbIFoUoeG3pDBg2YWbPkHcEpds13A1E3I\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjAzZTAwMjIyLWU5YjctMzViMS04MTRlLWUwMGYyNDEyYjQ3ZiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcHJvZ3Jlc3MtZ3JvdXAuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcHJvZ3Jlc3MtZ3JvdXAuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiSEVMUERFU0siLCJpZCI6IjEwMjU2In19fSwiZXhwIjoxNzkxOTc2NTgyLCJpYXQiOjE3OTE5NzU2ODJ9.I3kntRP4KEBdFAP0Yrg4ItHXSD765dbBrTDaYcm2rhA\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://progress-group.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://progress-group.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HELPDESK\\\",\\\"id\\\":\\\"10256\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HELPDESK\\\",\\\"project.id\\\":\\\"10256\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://progress-group.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}